Returns & Exchanges

Returns & Exchanges

At Tactical Overland, we stand behind the products we sell.

Returns are accepted for defective products only. We do not accept returns or exchanges for change of mind, incorrect ordering, or products that are no longer wanted.

If you receive a defective product, please contact us with your order number, a description of the issue, and photos where applicable. Once the defect has been reviewed and approved, we will arrange an exchange for the same product or an equivalent replacement.

The customer is responsible for all return shipping costs associated with sending the defective product back to Tactical Overland. Tactical Overland will cover the cost of shipping the approved replacement product to the customer.

Refunds are not offered when a replacement or exchange is available.

Products are not eligible for exchange if the damage is caused by misuse, improper installation, modification, accident, normal wear and tear, or use outside the product’s intended purpose.

This policy applies to products and accessories purchased through our online store. Trailers, custom builds, and production deposits are subject to the terms outlined in their applicable sales agreement or deposit terms.

Defective Product Claim Period

Defective products must be reported to Tactical Overland within 14 business days of delivery. Please provide your order number, a description of the defect, and photos or other supporting information where applicable.

Approved defective products are eligible for exchange or replacement only. The customer is responsible for the cost of returning the defective product to Tactical Overland. Tactical Overland will cover the shipping cost of the approved replacement product.

Defects reported after the 14-business-day period may be addressed under the product's applicable manufacturer or Tactical Overland warranty, where available.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.